News - Security Networks

September 29, 2009

Security Networks Receives “CSAA Five Diamond Central Station Certification”

Vienna, VA, September 29, 2009 – The Central Station Alarm Association (CSAA) is pleased to announce
that Security Networks has received the prestigious “CSAA Five Diamond Certification”.

This Certification testifies that 100% of their central station operators have achieved proficiency and
certification by passing the CSAA Central Station On-Line Operator Training Course. These courses cover
virtually all phases of central station communications with customers, law enforcement, fire and emergency
services communications centers. This critical area of communications is the life-saving link between the
residential or business properties and the law enforcement, fire and emergency services in local areas.

In order to achieve the “Five Diamond Certification”, each and every operator must have not only passed the
course, but demonstrated:

Proficiency in alarm verification, which helps reduce false alarms;
Proficiency in communications with the Public Service Answering Points, such as the Emergency 911 centers;
Knowledge of electronic communications equipment, including radio;
An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; and
Proficiency in the area of emergency preparedness under a wide scenario of possibilities.

In addition, these Five Diamond companies have demonstrated an exceptionally high degree of
responsibility to their local community and their customers through the investment of time, money and
commitment to 100% quality operator training.

There are approximately 2700 central stations in the United States, which communicate and interact
with the law enforcement, fire and emergency services agencies. Of this group, fewer that one hundred
central stations have achieved the “Five Diamond Certified” status.

Contact: Celia Besore
CSAA Director of Marketing & Communications
703-242-4670, x.16